Contact
One address, sorted by what you need
Everything goes to [email protected]. Put the reason in the subject line and include the details listed below so the first reply is already the answer.
What to include
- Something doesn't work
- The username you tried, your device and browser, and what you saw (an error line, an empty list, a download that never started). Screenshots help. Typical reply: within 2 business days.
- Block my account from lookups
- The exact Instagram username and a way to show it's yours — a reply from the account's email, or a temporary line in the bio. Blocks take effect within 3 business days and stay until you ask otherwise.
- Privacy request
- Tell us what you believe we hold and roughly when. We keep almost nothing identifiable, so most requests end with a confirmation of that; see the Privacy Policy for details.
- Copyright notice
- The result-page URL where the item appeared, the item itself, proof that you own it, and your contact details. We act on complete notices within 2 business days.
- Press and partnerships
- Who you are, what you're working on, and what you'd like from us. We don't sell data or placements, but we're happy to answer questions about how the tool works.
Response times
- Support
- ≤ 2 business days
- Blocking
- ≤ 3 business days
- Copyright
- ≤ 2 business days
- Everything else
- ≤ 5 business days
Business days are Monday to Friday. There is no phone line and no physical office open to visitors; email is the only channel, and it is read by a person.
Quick checks
Before you write
- An empty list usually means nothing was posted in the last 24 hours — check the highlight row above it.
- Private accounts never show stories here, by design.
- If a download fails on iPhone, allow downloads for savestories.app in Safari settings and try again.
- The guide why SaveStories shows no stories covers the rest.